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Frequently Asked Questions

1. General questions

What is the status of my order?
  • If your order has yet to be shipped, please contact us with your confirmation number to get a status update. If it has shipped, please refer to your tracking number for progress.
    Can I change my order?
    • Please email within 24 hrs of your confirmation to make any adjustments to the order.
    Wash and Care?
    • Care instruction:
      • Face Masks:: Hand Wash or wash on gentle washing cycle (or in washer mesh bag). Hang dry or (lay flat to dry). Iron on low temperature.
      • Jewelry:: Keep away from moisture to retain longevity and to avoid tarnishing. For best keep, store in airtight bag (ziplock) when not in use. 
        • Gold plated will tarnish faster if not taken care of. 
        • Gold-filled can last a lifetime if properly taken care of.
    What about damage or issues with my order?
    • Please inspect your order upon acceptance and contact us immediately if an item is damaged or you received the wrong item, so that we can evaluate the issue and make it right.

          2. Payment

          What payment methods do you accept?
          • Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay

            3. Shipping

            Where do you ship?
            • Worldwide! Shipping may vary.
            How long does it take to ship my order?
            • Processing time: 1-3 business days before shipping.
            • Shipping Time:
              • USPS standard shipping takes 3 - 5 Business Days or longer depends on the weather situation (Mon thru Fri)
              • USPS PRIORITY SHIPPING: 2 to 3 business days ship time 
              • USPS EXPRESS SHIPPING: 1 to 2 business days ship time
              • UPS or FedEx Next Day Air (No PO Boxes, must have street address): 1 - 2 business day ship time
              • UPS or FedEx Second Day Air (No PO Boxes, must have street address): 1- 2 business day ship time
            • International, regular rate shipping time:
              • USPS international shipping takes 10 to 14 business day.
                (***Buyers from overseas are responsible for any customs and import taxes that may apply. Our shop is not responsible for any delays due to customs.)
            Do you offer fast shipping?
            • Yes, you can select expedited or priority shipping through our carrier.
            How can I track my package?
            • Your confirmation email should include a tracking number that you can refer to regarding updates for your package.
            What if I'm not home?
            • Your package does not require a signature. If you’re not home, then you should have a package to look forward to once you return!

            4. Returns

            Do you accept returns/exchanges?
            • Due to safety measures regarding COVID-19, masks are ineligible for returns. Exchanges are based on individual circumstances. Please contact us within 30 days from your order date if you have questions or concerns about your item(s).